Watch the video for a sneak peek behind the scenes of what’s included in Concierge.
LET’S DIVE DEEPER
Concierge is…
A tech and digital marketing systems support desk that allows you and/or your team to get cross-platform support and answers to those niggling tech questions that arise in your online business.
AM I IN THE RIGHT SPOT?
Who is Concierge for?
If you’re an entrepreneur or online business owner struggling with tech and digital marketing systems, you can use Concierge as your extended tech team, without the pricey overheads.
As a virtual support pro, your clients likely ask you a hundred questions a day and you of course don’t want to disappoint. Rest assured with Concierge you will ‘wow’ them at every single turn.
Busy agency owner or entrepreneur with a team? Concierge is the perfect solution to extend your team’s collective knowledge and expertise (whilst freeing up your time).
let’s PUT THIS INTO CONTEXT
Here’s some real examples of support questions we’ve been asked:
I want integrate Mailerlite with SquareSpace - how do I do it?
I'm trying to set up a custom conversion in AcuityScheduling - it requires code. Can you help?
I only want to email certain people in Activecampaign - how do I segment them?
Something in my funnel is broken - can you help me figure out where the problem is?
I'm about to launch and I've set up my affiliate tracking platform - can you walk through it and check it's correct?
My zaps aren't firing and I'm not sure why - can you help?
I'm trying to update my DNS records but it isn't working - any ideas what I'm doing wrong?
I need to change my MX records for my emails but I'm not sure how to - can you show me?
I've contacted Clickfunnels support but they're saying I need to contact Kajabi. But Kajabi is saying I need to contact Clickfunnels - help!
My WordPress website is showing a 500 error - how do I fix it?
A LITTLE MORE CLARITY PLEASE
How does Concierge actually work?
We’re glad you asked because it really is as simple as 1, 2, 3…
1. YOU FIND YOURSELF STUCK
Frustration, overwhelm, annoyance…all typical emotions when you can’t figure out how to do something online. You’ve probably tried Googling it, YouTube or even contacting the platform’s support – to no avail.
2. YOU CONTACT CONCIERGE
No sweat. Login to your private client area and submit your support ticket via the super simple form. The Concierge team will come back to you with detailed guidance, instructions and/or a Loom video outlining the resolution.
3. PROBLEM SOLVED - NEXT...
Often within a single exchange the Concierge team will resolve your issue, but if we can’t the ticket stays open until we do … wiping out your frustration, overwhelm and annoyance and freeing up your time to move onto your next focus.
even more specifics
What platforms do you support?
Across the Concierge team we have vast knowledge of many tech and digital marketing platforms. Hover over the cards below to see a non-exhaustive list of the platforms we can offer support with.
Websites & Page Builders
WordPress
Squarespace
Kajabi
Kartra
Clickfunnels
LeadPages
Email Service Providers
ActiveCampaign
ConverKit
FloDesk
Keap (Infusionsoft)
Mailerlite
Mailchimp
Schedulers
AcuityScheduling
Calendly
Book Like A Boss
Dubsado
CRMs
Hubspot
Zoho
Dubsado
Courses/ Memberships
WordPress
Kajabi
Teachable
Thinkific
Kartra
MemberVault
FILE STORAGE
Dropbox
Google Drive
Vimeo
Wistia
Searchie
Webinars
Zoom
EasyWebinar
WebinarFuel
CrowdCast
Demio
Graphic Creation
Canva
Photoshop
Illustrator
Project Management
Asana
Basecamp
ClickUp
Trello
Notion
Dubsado
LET’S LOCK THIS IN
Gain access to Concierge today!
Choose your preferred payment frequency and lock-in our incredible introductory pricing.
Cancel anytime.
Most flexible
$20MONTHLY
Access dedicated tech and digital marketing systems support for you and your team
Submit up to 10 tech/digital marketing support requests per calendar month – per user
Receive detailed guidance, instructions and/or Loom feedback in response to your question to help you move forward
Invite up to 5 team members into the platform so they can ask questions too
SAVE 2 MONTHS
$195ANNUALLY
Access dedicated tech and digital marketing systems support for you and your team
Submit up to 10 tech/digital marketing support requests per calendar month – per user
Receive detailed guidance, instructions and/or Loom feedback in response to your question to help you move forward
Invite up to 10 team members into the platform so they can ask questions too
STILL WONDERING – HERE’S THE A TO THE BIG Q
Why should I use Concierge?
This question is so special that it gets its own dedicated section (FAQs we see you coming).
It’s true to say that most platforms have their own online support desks, so you may be wondering how Concierge would be beneficial.
Well, there’s a few points to note.
Cross-platform Support
The beauty of Concierge is that we don’t just know one single platform. We can help you across multiple platforms, so there’s no limitation on how far reaching our support can go and we’re not just going to bat you from pillar to post.
Our vast knowledge is really handy, especially when doing things like building funnels.
Speedy Responses
Ever noticed that unless you’re on an upper tier plan with VIP support, many platforms take a long time to respond? Well Concierge has super speedy response times.
Certainly within 1 business day if not before.
Stellar Customer Service
Our business isn’t running a SAAS company, it’s offering tech and digital marketing systems support. We’re dedicated to providing you with the support you need because we understand how frustrating tech can be.
We’re not just trying to clear you out of a queue – you can expect excellent customer service too.
Simplifying Tech, Eliminating Overwhelm
Concierge is here to simplify tech, eliminate overwhelm and give you valuable time back in your business. We don’t want you scrambling online looking for answers, second-guessing yourself or panicking that something may fall apart. Whether it’s you directly, or your team – we are here to offer you support and reassurance.
This is super value for money if we do say so ourselves.
THINGS WE MAY HAVE MISSED
Frequently Asked Questions
IS CONCIERGE RIGHT FOR ME/MY TEAM?
Yes! If you’re an online business owner and you want to have access to dedicated support that can help you eliminate frustration and overwhelm – this is for you.
Concierge will give you answers to your questions so that you don’t have to waste time looking for solutions yourself.
And we have a no-quibble 7-day refund policy! So if you decide it’s not the right fit, just email login to Concierge and send us a support request and we will issue you with a full refund, providing your request is made within the first 7-days of signing up.
IS THE NUMBER OF SUPPORT REQUESTS CAPPED?
As part of your subscription you can submit up to 10 support requests per calendar month, per user.
We’ve put this in place so that we can honour timely responses for everyone and in our experience 10 questions per user is more than sufficient.
However, you will note that with added team members, you have access to up to 60 questions on the monthly plan and 110 questions on the annual plan across your team.
WHAT KIND OF PLATFORMS CAN YOU ANSWER QUESTIONS ON?
As a team we have vast knowledge across a wide-range of platforms.
We couldn’t possibly list them all – but some of the more popular platforms include:
ClickFunnels, Kajabi, ActiveCampaign, LeadPages, MailerLite, Zapier, Typeform, Zoom, Calendly, EasyWebinar, Canva, InterAct, Searchie, Loom, Dubsado etc.
HOW DO THE USER ACCOUNTS WORK?
When you sign up and access the platform, you will find instructions on how to add users to your account. It means you can track exactly what they’re watching & using, so you have total visibility into their training & development. You’re free to revoke their access or redistribute at any time, as your team grows & changes!
Please note, the licenses are intended for use by people in your team. We do monitor this.
WHAT IF I NEED MORE USER ACCOUNTS FOR MY TEAM?
No problem at all! Just send us a request when logged into the platform and the team will help you find the perfect package for you.
AS THIS IS AN INTRODUCTORY OFFER WILL MY PRICE CHANGE?
We love to honour action takers and early adopters, therefore your price will remain the same for the lifetime of your subscription.
If you cancel and later wish to resubscribe, you will have to pay the subscription price at that time.
WHAT IS YOUR REFUND POLICY?
Don’t worry! We have a no-quibble 7-day refund policy. So if you decide it’s not right for you, just log a ticket requesting a cancellation and we will issue you with a full refund (providing your request is made within the first 7-days of signing up).
So what are you waiting for?!
Don’t struggle on another day with tech and digital marketing systems. The Concierge team are here to support you.